INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are your shipping options?

We offer standard shipping and expedited shipping options for domestic orders within Malaysia.

How long does it take for orders to be processed and shipped?

Orders are typically processed within 1-3 business days after payment confirmation. Once processed, shipping times vary depending on the shipping method selected and your location within [country name].

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our shipping partner’s website.

What should I do if my order is delayed or lost in transit?

In the rare event that your order is delayed or lost in transit, please contact our customer service team immediately. We will work with our shipping partners to resolve the issue and ensure that you receive your order as soon as possible.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once your order has been processed and shipped.

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What happens if I'm not available to receive my delivery?

If you are not available to receive your delivery, our shipping partner will typically leave a delivery notification with instructions on how to reschedule delivery or collect your package from a local pickup location.

Do you ship to P.O. boxes or APO/FPO addresses?

Yes, we can ship to P.O. boxes and APO/FPO addresses within [country name]. Please ensure to provide accurate address details during checkout to avoid any delivery issues.

Do you offer free shipping?

We do not offer free shipping at this time. Shipping charges will be calculated based on the weight of your order and your chosen shipping method during checkout.

Can I request special packaging for my order?

While we do not offer gift wrapping, we take care to package all orders securely to ensure safe delivery to our customers. If you have any specific packaging requests, please contact our customer service team, and we will do our best to accommodate your needs.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS







    • +6011 2189 2522

    • F1.35, First Floor, The Summit Subang USJ, Persiaran Kewajipan, USJ 1, 47600, Subang Jaya, Selangor.